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Using /api/v1/engineering/design_elements_query in live returns 403 error

Hi I am using https://xyz.api.vitruvi.cc/api/v1/engineering/design_elements_query/?limit=10&offset=0 on our live api, it returns a 403 error every time but works fine on out uat/test api. I can use raw ok on live but prefer to use _query - xyz is substituted for our company url.

The 403 message I got back from Postman is "The request was a legal request, but the server is refusing to respond to it. Unlike a 401 Unauthorized response, authenticating will make no difference."

Thanks

Simon